F.A.Q

Family Care is your trusted online store in the UAE for high-quality health and personal care products. We offer skincare, haircare, body care, oral care, baby & kids essentials, health & wellness supplements, and products for men and women.

We deliver across all Emirates in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.

Absolutely! We source all our products directly from reputable brands and certified distributors, ensuring 100% authenticity.

Simply browse our collections, add your desired products to the cart, and follow the checkout process. You will receive a confirmation email once your order is successfully placed.

We accept online payments only, including credit/debit cards, Apple Pay, and Google Pay.

Orders can be modified or canceled within 2 hours of placement. Please contact our customer support immediately for assistance.

We deliver within 48 hours across the UAE, thanks to our 24/7 delivery service.

Delivery is free for orders above AED 200. For orders below AED 200, a nominal delivery fee applies.

Yes! Once your order is shipped, you will receive a tracking number to follow your package in real-time.

We accept returns within 7 days of delivery for unopened and unused products. Some items, such as health supplements and personal hygiene products, may have specific restrictions for hygiene reasons.

Contact our customer support with your order number and reason for return. We will guide you through the return process.

Refunds are processed within 5–7 business days after we receive the returned item. The amount will be credited to your original payment method.

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Each product page contains detailed descriptions, usage instructions, and key ingredients. You can also reach out to our customer support for personalized advice.

Yes, all our baby & kids products are carefully tested, dermatologically approved, and safe for sensitive skin.

Yes! We stock a wide range of organic and natural skincare, haircare, and wellness products suitable for all ages.

Yes! Join our Family Care Loyalty Program to earn points on every purchase, enjoy exclusive offers, and redeem rewards.

Creating an account allows you to save your details for faster checkout, track your orders, and manage your loyalty points.

Yes, all health & wellness products meet UAE health regulations and are sourced from certified brands.

Our support team can guide you on product features and usage. For medical advice, we recommend consulting your doctor.

You can reach us via:

• Email: customercare@myfamilycare.ae
• Phone/WhatsApp: 0502268916.
• Live Chat: Available on our website.

Our support team is available Sunday to Thursday, 9:00 AM – 6:00 PM UAE time.