Return & Refund Policy
At Family Care, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
- Returns are accepted within 7 days of delivery.
- Products must be unopened, unused, and in their original packaging.
- Some items, such as health supplements, personal hygiene products, and baby care items, may not be eligible for return due to hygiene and safety reasons.
2. How to Request a Return
To initiate a return:
- Contact our Customer Service team via email: customcare@myfamilycare.ae or call 0502268916.
- Provide your order number and reason for return.
- Follow the instructions given by our team to send back the product.
3. Refunds
- Once we receive your returned package, please allow 3–5 business days for your refund to be processed.
- Refunds will be issued to your original payment method.
- You will receive a confirmation email once your refund has been completed.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
5. Shipping Costs for Returns
- Customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping method for all returns to ensure the package reaches us safely.
6. Contact Us
For questions regarding returns or refunds, you can reach us:
- Email: customercare@myfamilycare.ae
- Phone: 0502268916.
- Live Chat: Available on our website.
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