Terms & Conditions
Welcome to Family Care! By using our website or placing an order, you agree to the following terms and conditions. Please read them carefully.
1. General
- Family Care is an online store selling skincare, haircare, body care, oral care, baby & kids products, health & wellness products, and personal care items in the UAE.
- By using our site, you confirm that you are 18 years or older and legally able to enter into agreements.
2. Account & Security
- You may create an account to make purchases and track your orders.
- You are responsible for maintaining the confidentiality of your account and password.
- All activity under your account is your responsibility.
3. Ordering
- All orders are subject to acceptance and product availability.
- Prices are displayed in AED and include applicable taxes unless otherwise stated.
- By placing an order, you confirm that all payment and delivery information is correct.
4. Payment
- We accept online payments only, including credit/debit cards, Apple Pay, and Google Pay.
- Payment is processed securely during checkout.
5. Shipping & Delivery
- Orders are delivered within 48 hours across the UAE through our 24/7 delivery service.
- Shipping is free for orders above AED 200. Nominal fees apply for smaller orders.
- Delivery times are estimated and may be affected by external factors.
6. Returns & Refunds
- Returns are accepted within 7 days for unopened and unused products.
- Certain items, including health supplements, personal hygiene products, and baby care products, cannot be returned.
- Refunds are issued to your original payment method within 3–5 business days of receiving the returned items.
7. Product Information
- We strive to provide accurate descriptions, images, and pricing for all products.
- Product availability is subject to change without notice.
8. Intellectual Property
- All website content, including text, images, logos, and graphics, is owned by Family Care or its partners.
- You may not use any content for commercial purposes without prior written consent.
9. Limitation of Liability
- Family Care is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our maximum liability is limited to the purchase price of the product.
10. Governing Law
- These Terms & Conditions are governed by the laws of the United Arab Emirates.
- Any disputes will fall under the jurisdiction of UAE courts.
11. Contact Us
For any questions regarding our Terms & Conditions, please contact us:
- Email: customercare@myfamilycare.ae
- Phone: 0502268916.
- Live Chat: Available on our website
Deal of the Year!
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Papaana Organic Argan Oil Of Morocco Deep Moisturizing Shampoo
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115.00
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Papaana Organic Red Onion Black Seed Oil Anti-Hairfall Shampoo
Sale price
79.00
Regular price
115.00
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